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Online Shop Customers
If you bought your timepiece from our online shop (this website), submit a request using the form. We'll get back to you as soon as possible, usually in 3 business days.
Meanwhile, register your timepiece if you haven't already done so. You may also refer to the user manual for more information.
For repairs you can send the item to us by post or in person, and you shall bear all incurred costs and risk of loss or damage while the item's in transit.
Estimated repair time is 2 weeks for minor repairs and 2 months for major ones.
If you bought directly from us, you can also choose to book an appointment to drop by at our boutique for aftersales support.
If you bought your timepiece from one of our authorised dealers, contact the dealer directly.