Shipping is free. Items in stock are typically shipped in 3 working days (Monday to Friday) after we receive your payment. Shipping confirmation with tracking number will be sent to you via email.
Timepieces are shipped internationally via DHL Express, and the shipment usually takes 4-8 working days to reach you. For certain destinations we may use EMS instead, or contact you to discuss alternatives.
If you buy accessories together with timepieces we'll combine the shipment and use DHL Express.
For deliveries in Singapore, we use Singpost and it usually takes 1-2 working days.
Our price doesn't include taxes, which your local customs authority may require you to pay. As different countries have different tax rates, contact your customs authority or courier for more information.
For customs declaration we state the actual item description and value, unless you provide specific instructions during checkout. We're not responsible if the item is held by customs. We're not liable for delay, damage or loss arising from transit or customs clearance.
In-Store Pickup (Singapore Only)
Our store opens by appointment only. After completing your order you'll receive an email with instructions on how to book an appointment.
We accept only cash and PayNow at our store. If you wish to use credit card, do it online when completing your order.
Your appointment will be cancelled if we don't hear from you within 30 minutes of the appointment time. Your order will be cancelled if you haven't made payment. If you already paid, your order will be sent to you by post. If someone else is collecting for you, inform us beforehand.
Eachtimepieceis warranted against manufacturing defects for 12 months from its date of purchase.
For every valid warranty claim we will, at our discretion, repair or replace the item or, if that isn't commercially reasonable, issue you a refund.
For valid warranty claims made within 5 days upon receipt, shipping costs will be borne by us. For all other warranty claims, the cost of shipping your item to us will be borne by you.
The warranty is not extended to natural markings on leather or patina on bronze parts, and doesn't cover damage that, in our opinion, is caused by wear and tear, surface treatment (polishing, chemical patination, etc.), accident or mishandling.
The warranty will be void if the item was handled differently from the instructions in the user manual or by an unauthorised third party.
If you bought your timepiece from our online shop and are not satisfied with your purchase, you may email us within 5 days upon receipt to return the item and seek a refund.
To be eligible for a full refund the timepiece must be unused, in its original packaging and in the same condition that you received it. In a full refund we charge a re-stocking fee of USD50 per returned item, and additional charges apply if the item is incomplete, damaged or, in our opinion, shows signs of wear. In returning the item you shall bear all incurred costs and risk of loss or damage while the item's in transit. Refunds on purchases are in US dollars, and are done via PayPal or your credit/ debit card account. For the latter, depending on your bank you'll see the refund show up between 5 to 10 business days after we've processed your refund. Taxes paid, credit card interest and exchange rate differences are not refundable. Preorder deposits are not eligible for refund.
For preorders made via our online shop, we'll send you an email confirmation after we receive your preorder. At a later date, when stock is available, we'll email you to complete the purchase. Production timelines are estimates and we're not liable for delays.
Preorder deposits are not eligible for refund. If you cancel a preorder, a store credit equal to the paid deposit will be issued to you.