Each Gruppo Gamma timepiece is warranted against manufacturing defects for 24 months from its date of purchase.
Accessories purchased from us are also warranted against manufacturing defects, provided that we're notified of the defects within 30 days of receipt.
For every valid warranty claim we will, at our discretion, repair or replace the item or, if that isn't commercially reasonable, issue you a refund.
For valid warranty claims made within 30 days upon receipt, shipping costs will be borne by us. For other claims the cost of shipping your item to us will be borne by you.
The warranty is not extended to natural markings on leather or patina on bronze, and doesn't cover damage that in our opinion is caused by wear and tear, surface treatment, accident or mishandling. The warranty also doesn't cover instances where the straps are too short or too long for your wrist.
The warranty will be void if the item was handled differently from the instructions in the user manual or by an unauthorised third party.
If you're not satisfied with your purchase from Gruppo Gamma's online shop, you may return the items within 30 days of receipt and seek a refund.
To be eligible for a full refund the item must be unused, in its original packaging and in the same condition that you received it. For timepieces we charge a re-stocking fee of USD50 per returned item. Additional charges apply if the item is incomplete, damaged or, in our opinion, shows signs of wear.
To initiate a return, you must first contact us via email. In returning the item you shall bear all incurred costs and risk of loss or damage while the item's in transit.
Refunds on purchases are in US dollars, and are done via PayPal or your credit/ debit card account. For the latter, depending on your bank you'll see the refund show up between 5 to 10 business days after we've processed your refund. Taxes paid, credit card interest and exchange rate differences are not refundable.